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On-Call Volunteer

Crisis Responder

Victim Services of Waterloo Region

   About the Position

Impact Statement
Victim Services of Waterloo Region is fortunate enough to have a fabulous compliment of dedicated volunteers who give their time freely. Without the help of our volunteers, the agency would be unable to provide quality services to the victims of crime and trauma in our Region. While our volunteers are top notch, we are always looking for additional volunteers to enhance our team! There are three types of volunteers: On Call, Team Leader and Board Member.

Victim Services of Waterloo Region is a non-profit organization that is available 24/7, 365 days a year. We provide short-term emotional and practical support along with community referrals to victims of crime and tragic circumstances within the Region of Waterloo. Our response is caring, skilled and effective.


Must be willing to commit to one year of service.
Must be willing to commit to a minimum of four shifts per month.
Must possess a valid driver’s license, liability insurance and reliable transportation.
Must successfully complete an interview, reference and criminal records check, online learning modules, as well as the 60 hour volunteer training program.
Must be nineteen years of age or older.
Must be capable of maintaining confidentiality.
Must be able and willing to work as a team member.
The ability to speak an additional language is a definite asset.

Position Qualifications

Ideal for: An Individual
Age: 19+

Area(s) of Interest: Caring Support, Conflict / Facilitation, Health Care / Wellness

Skill(s): Cultural Awareness/Sensitivity, Interpersonal Communication, Conflict Resolution, Sensitivity, Empathy

Training / Work Condtions

Training Details: Our 60 hour training program is a combination of in-person and virtual learning modules which includes comprehensive coverage on the following: Intimate Partner Violence, Suicide Prevention, Mental Health Support and Services, Trauma and Crisis Intervention, Grief and Bereavement, Human Trafficking, Missing Persons, Safety Planning, Counselling Services, Cultural Sensitivity, Criminal Justice System, Legal and Financial Matters, Parenting Support and Services, Child and Youth Support and Services
Working Conditions: Conditions will vary based on the call that is being responded to.
Transportation: Car required

Time Commitment

Duration: 1 year or more
Weekday - Daytime, Weekday - Evening, Weekend - Daytime, Weekend - Evening, Anytime
Volunteers must be willing to commit to four 8 hour shifts per month. Each Crisis Responder chooses their own shifts.

   Contact Information
Send an Email Message
Lindsay Hergott
P.O. Box 3070, 200 Maple Grove Road Cambridge, N3H 5M1
Kitchener,Township of Wilmot,Township of Woolwich,Township of Wellesley,Waterloo,Cambridge,Township of North Dumfries
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Volunteer Waterloo Region
1454 King Street East, Unit 3
Kitchener ON N2G 2N7

Phone: 519 742 8610

For in person appointments, Click Here

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