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Telephone Support

Compass Community Services

   About the Position

Impact Statement
This opportunity is best suited for people interested in gaining experiencing towards careers in social services, health care and criminal justice.

Volunteers involved in our program will provide outbound calls to clients, with the goal of providing basic counselling and case management to members of the Guelph-Wellington Community. Volunteers will start in the program by completing social calls, safety/wellness checks, and/or providing medication reminders to isolated and distressed individuals before having the option to gain additional training and supporting our Distress Lines.

•Provide outbound calls to clients
•Use basic counselling skills and complete safety/wellness checks, provide medication reminders, and engage in social conversations
•Social calls might include conversations about daily plans, sharing stories with clients, and exploring action plans for crisis intervention
•Utilize a strengths-based, solution-focused approach
•May need to provide external resources and referrals
•Staff will be available during shifts should any concerns arise

Position Qualifications

Ideal for: An Individual, Student Placement
Age: 18+

Area(s) of Interest: Caring Support, Children/Youth, Health Care / Wellness

Skill(s): Collaboration, Interpersonal Communication, Conflict Resolution, Motivate Others, Decision-Making/Prioritizing

Training / Work Condtions

Training Details: After completing the application, self-learning training and quizzes are made available to the applicant, once completed, they will then be invited to attend the group training that consists of role plays and scenario questions. Upon the completion of the group training, volunteers can then start Volunteering in TeleConnect or request 1 on 1 supervised training from a staff member.
Working Conditions: •Volunteer from home!
•Flexible schedules (1-hour TeleConnect shifts; 2-hour Distress Line shifts)
•Freedom to volunteer independently with staff supervision available to debrief/discuss concerns with
•Ability to expand knowledge surrounding community services, mental illnesses, homelessness, addiction/community resources, and coping strategies/grounding techniques, and more
•Gain experience documenting case notes, using strengths-based/solution-focused interventions, crisis intervention, and conflict resolution

Exclusive trainings hosted by other local social services and healthcare agencies (some previous trainings have been: Indigenous Ways of Healing from CAMH, Trauma Informed Care from the CMHA). Access to internal job postings and postings provided by community partners also available.
Transportation: NONE Needed

Time Commitment

Duration: 1 year or more
Volunteers select their own shifts for a schedule that offers shifts between 8am-10pm, 7 days per week. They are asked to commit to a minimum of 8 hours every month.

   Contact Information
Send an Email Message
Colten Ura
519-824-2431 Ext. 26
20 Shelldale Crescent Guelph, N1H 1C8
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Kitchener ON N2G 2N7

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