Description
The Support Line Volunteer will provide information, referrals and emotional support to survivors of sexual violence and their supporters.

- Return calls that come in within 5-10 minutes.
- Listen, validate and offer information and options to callers.
- Respond to callers who are in crisis and use de-escalation techniques to support them.
- Attend monthly meetings and educational opportunities to keep skills and knowledge current.
- Maintain service user confidentiality (exceptions to this include suspected child abuse or neglect, and/or if the service user is threatening to harm themselves or someone else).
- Establish and maintain personal boundaries with service users, volunteers and staff.
- Work in accordance with SASC’s Mission, Vision and Values.

Training / Work Condtions

Training Details: Comprehensive training is required and is provided free of charge. All volunteers must first complete an 8-session training program focused on Understanding Sexual Violence. These sessions are delivered virtually via Zoom for 2 hours twice per week.

After completing the Understanding Sexual Violence Training, support line volunteers will complete an additional 2-3 training sessions focused on developing practical skills for supporting survivors of sexual violence.
Working Conditions: Much of the work involves speaking on the phone and communicating with service users. All calls will be taken remotely from home, so a private place to answer calls is required.

This job requires intense concentration. Repeated exposure to details of violence and assault can lead to vicarious trauma. The need for debriefing, self-care and balance is critical for incumbents in this position.
Transportation: NONE Needed