Description
•Provide outbound calls to paired senior clients
•Complete social conversations, safety/wellness checks, provide medication reminders through the telephone
•Social calls might include conversations about daily plans, sharing stories with clients, and exploring action plans for crisis intervention
•Utilize a strengths-based, solution-focused approach
•May need to provide external resources and referrals to clients
•Staff will be available during shifts should any concerns arise

Training / Work Condtions

Training Details: 1 on 1 training is provided by a staff member until the candidate is comfortable to start volunteering on their own.
Working Conditions: Must have access to secure and reliable internet connection during shifts and access to a private setting where calls can be completed without distraction.

Benefits:

•Opportunity to enhance active listening and communication skills
•Flexible schedules
•Freedom to work independently with staff supervision available to debrief/discuss concerns with
•Ability to expand knowledge surrounding community services, mental illnesses, homelessness, addiction/community resources, and coping strategies/grounding techniques, and more
•Gain experience documenting case notes, using strengths-based/solution-focused interventions, crisis intervention, and conflict resolution
•Exclusive trainings hosted by other local social services and healthcare agencies (some previous trainings have been: Indigenous Ways of Healing from CAMH, Trauma Informed Care from the CMHA)
•Access to internal job postings and postings provided by community partners
Accessibility:
Transportation: NONE Needed