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Customer Service

YW Thrift Boutique

YW Kitchener-Waterloo


   About the Position

Impact Statement
YW Kitchener-Waterloo is dedicated to improving the lives of women and girls by providing services and programs that support physical and mental wellbeing and economic choice and independence.

We envision an inclusive and equitable world where women are empowered to choose change.

Description
We are welcoming women of diverse backgrounds to participate in a valuable customer service learning opportunity with the YW. Our boutique provides a training program in customer service while maintaining an actual business. YOU will become familiar with shop products both in store and online and:
 learn SKU, store inventory and point of sale system.
 process cash and debit/credit card transactions.
 assist customers in the stores while shopping.
 package online orders for shipping.
 Merchandise store products on racks and shelves.
 Cleaning/dusting the store when needed.
 Explain In Her Shoes program and YW Thrift Boutique mission and where the raised money goes.
 Complete online customer service training.
 Greet donors and help take in donations.
 Sort and process donations.
 Additional tasks as needed.


Position Qualifications

Ideal for: An Individual, Student Placement
Age: 18+


Area(s) of Interest: Retail Sales/Donations, Mentoring / Tutoring, Newcomer Support

Skill(s): Communicate in Plain Language, Adaptability, Continuous Learning


Training / Work Condtions

Training Details: Newcomer women and gender diverse women who are pre-citizen in Canada are invited to take part in this 8 week volunteer program.
Working Conditions:  In-house training and job shadowing will be provided at no cost to volunteer.
 No prior experience is required.
 Online and in person customer service training will be provided as well as volunteers will have the opportunity to earn customer service certificates via Canity after successful completion of the training.
Resume and cover letter appreciated.
Accessibility: Support volunteers with special needs, Support Newcomers
Transportation: On a bus route


Time Commitment

Duration: 3 months or less
Weekday - Daytime
Hours are flexible between Monday to Friday 9:30 AM - 2:00 PM either online or in person

   Contact Information
https://ywkw.ca/
Send an Email Message
Kiran Aslam
226-339-0517 Ext. 0
153 Frederick Street Kitchener, N2H 2M2
Kitchener

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Volunteer Waterloo Region
1454 King Street East, Unit 3
Kitchener ON N2G 2N7

Phone: 519 742 8610

Monday - Thursday
9 am - 4 pm
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